Category: Troubleshooting

Important Notice for VPN users!

We highly recommend to avoid using VPN service with Listento, unless you have an option for a custom configuration. The main reasons are: 1. Slower connection which may cause a higher latency, dropouts or may force you to use lower quality settings. 2. Some VPN servers feature a ‘kill switch’ which can also impact your …

Important Notice for VPN users! Read More »

Listento Web Player doesn’t have any controls or I don’t see any Web Player in my browser

If you’re on a mobile phone browser, we recommend using our mobile Listento app. You can download it in Google Play Store or iOS App Store. Note that on Android phones only Firefox browser is supported.For desktop web browsers, please try one of the following: Test Listento session link in another web browser Clear you …

Listento Web Player doesn’t have any controls or I don’t see any Web Player in my browser Read More »

Where to find Listento Logs, Audio Cache and Listento Preferences in macOS?

* macOS has 2+ locations for the Library folder. One is under Macintosh HD/Library and the other under Macintosh HD/Users/<user home directory>/Library In order to access Macintosh HD/Users/<user home directory>/Library, open Finder and then click on the “Go” in the top bar menu. Press option on your keyboard to reveal Library under the “Go” menu. Listento …

Where to find Listento Logs, Audio Cache and Listento Preferences in macOS? Read More »

What may affect streaming quality?

Our plug-in and servers can handle PCM 32 with 0.1 sec latency. However, we don’t control things on your end. Here’s what can affect streaming quality: Streaming settings. There’s a huge difference between PCM and AAC data needs. Refer to the guide below. Latency settings. If you’re experiencing issues at 0.1 sec, try increasing it. …

What may affect streaming quality? Read More »

‘Connecting…’ message

Below are the possible reasons for getting a ‘Connecting…’ message on Listento UI. VPN Software (third party or built-in) or physical firewall. The Listento communicates via 80 and 443 ports The user is not an administrator Parental control or Screen Time (new macOs) settings Possible proxy settings (common practice in many organizations) Local Network Settings …

‘Connecting…’ message Read More »

No audio playback in Safari web browser

Safari web browser default settings block audio playback. Please follow instructions and enable AutoPlay for listento.audiomovers.com Safari AutoPlay enable instructions – Download PDF